The Surgical Institute

Billing & Finance


Patients' Responsibilities

  1. Patients are requested to visit our pre-admission centre at least 5 days before admission (if possible). Alternatively, hand in a completed pre-admission form at reception 48 hours prior to admission or complete our pre-admission documentation online.
  2. Always have your Identity Document and Medical Aid card at/on admission.
  3. Visit for more information or to send a query email.

Medical Aid Patients

  1. Please familiarize yourself with your medical scheme's / insurer's benefits and available funds before admission. Please provide the confirmation / pre-authorization number obtained from your scheme on your pre-admission form.
  2. Patients are reminded that the account remains their responsibility and is payable within 30 days of discharge.
  3. Certain medical schemes require a co-payment from the member for the portion of the treatment not covered by the medical scheme. This is payable by the patient on admission.
  4. Doctors, pathologists, anaesthetist and other service providers’ accounts are rendered independently from the hospital.

Private Patients

  1. A pre-payment covering the estimated cost of the procedure/service is required on admission.  Should your account exceed this amount, the full final account is to be settled on discharge. Please note that the estimated amount is not a quote as there are variables that may influence the final amount.
  2. Every effort will be made to finalize the account on discharge.  A waiting period of 30 to 60 minutes may be expected.
  3. If the deposit exceeds the final billed account, a refund will be issued to the patient within 30 days.


  1. On discharge, you are required to sign the discharge documentation. Failure to report to reception can result in an additional charge (of half a day's accommodation) on your account.
  2. All applicable payments must be made on discharge.

Methods of Payment

  1. Cash
  2. Bank-guaranteed cheque
  3. Credit card
  4. Debit card